Researchers at Harvard University came up with the service-profit chain. It talks about how the happiness of workers affects the […]
Service Profit Chain: What it Is + Step-by-Step Guide
Three Emotions that Really Matter in CX — Tuesday CX Thoughts
Technology is amazing. We continue to explore new areas in customer experience strategy, such as machine learning in customer service, […]
Feedback Tools for Teachers: What They Are + Techniques
Teachers play a critical role in shaping the minds of young people and fostering a love of learning. To ensure […]
Ethics in Research: Understanding its Importance + Best Practices
Academic research and writing play a crucial role in the advancement of knowledge and the progress of society. The pursuit […]
Servqual: What it Is + How To Understand the Model
Servqual is a model that is generally used to measure service quality. It was made by Parasuraman, Zeithaml, and Berry. […]
