Sam’s Club NPS & Customer loyalty in 2025

What makes a visit to a retail shop memorable? Maybe it’s the friendly staff, great deals, or how easy it […]

Whole Foods Market NPS in 2025

Trust is everything when choosing where to shop for groceries. But what does that trust come down to? It’s more […]

On April 3rd, we sponsored this year’s CX Research Days in Germany. The organizers interviewed our amazing DACH Managing Director […]

Grocery shops are such common places that we visit so frequently, it sometimes seems like they can’t surprise us. However, […]

Imagine finishing your grocery shopping with a smile—maybe the cashier remembered your name, the stands were fully stocked, and everything […]