Still, a hotly contested approach for a customer experience strategy is the self-service approach – especially in retail. We all […]
Stopping The Thief and Customer Experience — Tuesday CX Thoughts
Behavioral data: What is it, Importance, Types & Examples
Organizations use the tried-and-true method of customer behavior observation to learn about consumer purchasing patterns. Understanding your audience is essential […]
Psychographic Data: Definition, Types & Ways to Collect
We want to know our customers. Marketing professionals share the goal of knowing and understanding our audiences like family. That […]
First Party Data: What is it, Importance & How is it Used
Today, one of the main forces behind productive research is data. But it all depends on where you are now […]
Shopping Journey: Definition, Elements + User Cases
In the realm of retail and e-commerce, the term “shopping journey” is frequently used. It describes a shopper’s actions before, […]
