Imagine this scenario. You just closed data collection for your company’s annual employee survey. The completion rate is at 85%, […]
When You Have Something Important to Say, You want to Shout it From the Rooftops
The Item I Failed to Leave Behind — Tuesday CX Thoughts
Despite being a frequent traveler, one source of anxiety that I can never shake is the fear of having left […]
Feedback Loop: What It Is, Types & How It Works?
Feedback serves as a crucial mechanism for improvement and growth. Whether a customer shares their experience with a product or […]
QuestionPro Thrive: A Space to Visualize & Share the Future of Technology
QuestionPro is a company that has always been characterized by its innovative aspect and its passion for exploring and incorporating […]
Relationship NPS Fails to Understand Customer Experiences — Tuesday CX
The Net Promoter Score (NPS) is a metric system that measures customer satisfaction and loyalty. There are two main types […]
