When creating a customer experience program, it’s important to track how well you are able to reach and engage your […]
See Who’s Engaging: Email Disposition Metrics for Customer Feedback Initiatives
Using the 12 Principles of Agile Software Development to Drive Employee Engagement
In part one of the blog, I discussed the Agile Software Manifesto and how it drives success and improves the […]
The 7 Habits of Mature People Analytics Organizations
I call Josh Bersin the Founding Father of modern-day people-analytics (I’m not the only one). He understood the gold mine […]
Plan de marketing para Pymes ¿Cómo desarrollarlo?
Conoce los elementos que debes de considerar para establecer un plan de marketing para Pymes que ayude a potencializar tu negocio. Aquí algunos consejos.
What Does an Innovation Department Do? Roles, Structure, and KPIs
An innovation department is the team inside an organization responsible for turning new ideas into products, services, or process improvements. […]
