The Net Promoter Score (NPS) is a metric system that measures customer satisfaction and loyalty. There are two main types […]
Relationship NPS Fails to Understand Customer Experiences — Tuesday CX
CX Platform: What it is, Importance & Best CX Platforms
Happy customers not only come back, but they also become loyal advocates. They spread the word about your brand. So, […]
How to Know Whether Your Employee Initiatives are Working
Imagine it’s January and you are getting ready to launch your flagship annual employee experience survey. You spent the last […]
How to Weighting Survey Data to Enhance Your Data Quality?
Weighting survey data implies fairness in the results. If there are too many young people and not enough older ones, […]
Stay Interview: Definition, How to Conduct Them + 15 Questions
Stay interviews focus on understanding employee motivations and concerns to address retention and engagement proactively. It has become a powerful […]
