A beautiful journey map without action is just decoration. Management (not mapping) is what drives change. Sean Albertson Inaction Is […]
Why Your Journey Map Isn’t Working – Tuesday CX Thoughts
10 Best AI Tools for Market Research, How to Use & Practices
The way research teams gather and understand market data is changing fast. AI tools for market research are enabling companies […]
How Conjoint Factor Analysis Reveals Customer Preferences
When you’re trying to understand what drives your customers’ choices, things can get complicated fast. Do they care more about […]
Data Cleansing vs Scrubbing: Key Differences & Best Practices
When it comes to handling your data, knowing the difference between data cleansing vs scrubbing can make a huge difference […]
Data Cleansing: How to Get It Right in Survey Research?
If you have a stack of survey responses in front of you, it’s exciting to think about what insights they […]
