You may have heard of Net Promoter Score (NPS). It is the one metric that tells you how happy customers […]
Customer Detractor: Identification, Impact, and Best Practices
The AI Quiz Maker Online: Ultimate Guide
Did you know that incorporating artificial intelligence (AI) into quiz creation has remarkably improved the efficiency and adaptability of the […]
The Unavoidable Link Between Superior Customer Experiences and Employee Experience — Tuesday CX Thoughts
With an astounding 80% of the US workforce disengaged professionally, how can we as CX leaders expect our associates to […]
Transactional Vs Relational NPS: Understand the Differences
The Net Promoter Score (NPS) is important for understanding customer satisfaction. Regarding transactional vs relational NPS, businesses often highlight that […]
Decoding Amazon’s Exceptional Customer Journey in E-commerce
In the competitive world of e-commerce, understanding the intricacies of the customer journey is one of the most critical aspects […]
