I have been fortunate enough to see a fast evolution in business, the retail industry, technology, and in customer experience. […]
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Citibank Customer Experience: Why The Journey Matters
Brand loyalty begins with customer satisfaction. Citibank understands this very well, and that’s why they put into practice a plethora […]
Reliability vs. Validity in Research: Types & Examples
When it comes to research, getting things right is crucial. That’s where the concepts of “Reliability vs Validity in Research” […]
Grounded Theory: What It Is + Approach in Qualitative Research
In the realm of qualitative research, the grounded theory approach stands as a stalwart methodology that has reshaped how researchers […]
Capital One Customer Experience for Banking Excellence
Discussing customer satisfaction in banking without mentioning Capital One would be nearly impossible, as this banking institution is undoubtedly one […]
