What is a hotspot question?
A hotspot question is used in the surveys to get feedback on images. It consists of an image, and respondents are asked whether they like or dislike a specific area of an image. There are no specific correct or incorrect answers. It is used just to know what part of the image is most popular among the respondents.
Example of a hotspot question
Consider a consumer goods company that wants to launch a new product in the market. A media agency creates some billboard ads and distributes its images internally to gather the feedback of respondents. They can ask them which ad they like most and why. They can also use a hotspot image testing question to know whether they like specific elements in the images or not.
Hotspot questions in surveys
A hotspot question in a survey shows one or more selected regions to respondents. On clicking that area, respondents will be able to share their views both graphically and textually. A pop-up box appears over the questionnaire with a 'thumbs up' and 'thumbs down' button for 'like' and 'dislike.'
Respondents can also leave their comments in the text box. It will give researchers more insights about what they think of the image. Hotspot question type offers options to either force respondents to answer the question or request a response. You can also customize the border color of the area selected, which needs participants' feedback.
Data analysis of hotspot questions
Once you collect the responses, QuestionPro offers many ways to analyze your data. You can create a Hotspot analysis report from the Analytics tab.
Hotspot report gives below insights to the market researchers.
- Count of responses - The number of times each region was selected.
- Percent of responses - The number of times each region was selected out of the total number of responses * 100
- Comments - Respondents' comments for each region.
- Export as xls - Export results in the form of excel.
- Sharing options - Share the hotspot report by sharing a web link or embedding code.
Uses of hotspot questions in online surveys
- Concept testing: Hotspot question type can be used to experiment with different ideas. Researchers can go ahead with the images with the highest number of 'likes'.
- Usability testing: These advanced question types can also be used to conduct website usability testing. You can show different variants of website designs and ask respondents whether they like specific elements in a particular design or not.
- Feedback surveys: Hot spot questions can be used in any feedback surveys when you need to gather feedback on visual elements. There can be instances when people completely ignored sections in the background image. This question type can be used to get explicit feedback.
Advantages of hotspot image testing
- Gather feedback early: With hotspot survey questions, you can collect feedback from the target audience early in the process.
- Know what exactly respondents like: Instead of guessing about what respondents may have liked in what they like, you can collect data on what exactly they like. It's always better to get specific feedback versus generic feedback.
- Save time:Once you know what respondents like or dislike in different versions of images, you need to work on only specific elements. It saves time as compared to reworking the complete design.
- Increase respondent engagement: Hotspot questions offer a break to the respondents answering many multiple-choice questions. They can be a good change and all that the respondents have to do is just click on a button.
How to create a hotspot question for your surveys?
Learn how to set up and use this feature with our help file on the Hotspot question.