Aligning your organization through CX benchmarking

Hosted on: Thursday, September 28, 2017

About the webinar

Benchmarking allows understanding how your organization is performing in relation to others - both in your own sector and in other sectors. There are several ways to benchmark your performance over time, but we will introduce you different ways that are found to be successful to companies such as Emirates, Salesforce, and UPS.

Watch this webinar video and learn how benchmarking:
• Uncovers key drivers that influence your organization’s performance
• Provides a quick way to evaluate your CX readiness and business goals
• Differentiates yourself against others

About the speakers

Vivek Bhaskaran
Vivek Bhaskaran
CEO QuestionPro
Vivek Bhaskaran is the CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. In 2008, the company made Inc. magazine's list of the fastest-growing private companies, ranking 172nd overall and 25th among business-service providers.
David Hicks
David Hicks
David Hicks began his Customer Experience expertise leading the largest international CX consulting business for 12 years, taking it from a start-up to a global player with a Fortune 500 client base. He has worked internationally with over 300 organizations across all industries including telecommunications, finance, retail, publishing and technology. David's experience makes makes him the ideal practitioner and leader in Customer Experience.