"Did you know? CX professionals list organizational engagement as a top challenge in realizing business results from their programs. Shifting your company to becoming customer-centric involves more than measuring the Net Promoter Score – it starts with implementing a CX program that engages your entire organization, and that isn’t always easy. "
Watch Richard Owen, Co-Creator of NPS and Founder of Owen CX, as he shares over 10 years of experience in building, maintaining, and improving CX programs at companies such as Symantec and LinkedIn. Richard shared his demonstrated CX practices to help engage organizations of every size to kickstart a sustainable CX initiative.
Customers always appreciate having real conversations with organizations in times of need. Intercom facilitates this real-time customer conversation by offering a range of messaging products for sales, marketing, customer service. It eliminates the age-old spammy mechanical format of customer conversations and makes it possible for companies to get in touch with their customers from anywhere, be it their website, app, email or social media.
With so much chit chat about your business on social media sites like Facebook and Yelp, you may be tempted to skip the formal customer satisfaction survey process. This would be a mistake. While watching, analyzing and participating in conversations with your customers on social media sites is an excellent practice, it doesn’t make up for have a real program for customer satisfaction.
CX stands for Customer Experience. Using the CX Feedback Tab, you can create a feedback tab which you can embed in your website or blog and can be used to collect feedback from the visitors on your site. This feedback tab will appear as a tab on the side of your web page. The visitor will be able to view the survey only when they click on this tab.