"Did you know? CX professionals list organizational engagement as a top challenge in realizing business results from their programs. Shifting your company to becoming customer-centric involves more than measuring the Net Promoter Score – it starts with implementing a CX program that engages your entire organization, and that isn’t always easy. "
Watch Richard Owen, Co-Creator of NPS and Founder of Owen CX, as he shares over 10 years of experience in building, maintaining, and improving CX programs at companies such as Symantec and LinkedIn. Richard shared his demonstrated CX practices to help engage organizations of every size to kickstart a sustainable CX initiative.