Our product expert Anup Surendran, VP Product and Engineering at QuestionPro, with his unique experience in selling solutions to Fortune 100 companies, will elaborate on the framework he has developed “A 7 Step Framework For Building Amazing Products With Your Customers”. In the webinar also joined another product expert Eric Boduch, founder of Pendo.io providing advice on customer satisfaction and product adoption to help meet your business growth rates.
Customer experience is defined by the fact, how well you have met with your customers’ expectations each time they made a purchase or interacted with your business. During a customer’s end to end the journey, a lot of emphasis is given to the touch points- the many critical moments, from when a customer buys from a brand to the after sales services provided to them.
Survey respondents are the sample groups, recruited to provide honest answers to the surveys deployed by the researchers. They have the expertise to answer the questions stated in the survey. The advantage of having the sample group is that the surveys can be deployed online and the responses can be received in a limited period of time.
Organizations, small or large, use online survey software to circulate surveys to their target audiences at their fingertips and enables them to analyze customer opinions and feedback. Online survey platforms help you record valid data digitally and provide a very convenient platform to create and distribute efficient surveys online with real-time reports.