Using Net Promoter Score (NPS) to improve customer experience

Hosted On: Wednesday, May 24, 2017

About the Webinar

In this webinar, learn how measuring the customer experience with Net Promoter Score (NPS) is key to differentiating you from your competitors and growing your business. The way in which you use NPS to measure and take action is paramount to your company’s revenue.

CX Expert Shep Hyken will not only discuss NPS, but divulge his best tips on measuring Net Promoter Score to deliver a better customer experience. Join us and gain a better understanding of how you can use Net Promoter Score to measure and improve your customer experience to ultimately increase revenue.


In this webinar we discuss


CX Trends in 2017
The differences between Customer Experience and Customer Service
Ways to measure CX and the metrics
CX and Revenue Correlation
Top ways to improve CX

About The Speakers


Shep Hyken
ln
Shep Hyken
Customer Experience expert, C-Suite Advisor of The C-Suite Network, and Bestselling author
Shep is also the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty.
Mark Salsberry
ln
Mark Salsberry
QuestionPro Customer Experience, President
Mark is a CX and Sales leader with over 20 years of experience in SaaS technology. He architects Customer Experience programs for clients in CPG, Financial Services, Tech, Automative, and more. Mark is passionate about the Voice of the Customer and how to leverage Customer Experience to fuel and grow businesses.