In this webinar, learn how measuring the customer experience with Net Promoter Score (NPS) is key to differentiating you from your competitors and growing your business. The way in which you use NPS to measure and take action is paramount to your company’s revenue.
CX Expert Shep Hyken will not only discuss NPS, but divulge his best tips on measuring Net Promoter Score to deliver a better customer experience. Join us and gain a better understanding of how you can use Net Promoter Score to measure and improve your customer experience to ultimately increase revenue.
In this webinar we discuss
CX Trends in 2017
The differences between Customer Experience and Customer Service
Ways to measure CX and the metrics
CX and Revenue Correlation
Top ways to improve CX