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WHERE INSIGHTS & CX PROFESSIONALS MEET
AN EXCHANGE OF IDEAS & INNOVATION

12th JUNE 2025 – York Road
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Reena Sooch

Partner

Duncan Stewart

Managing Partner

Susan Gibert

Director of CX

Jim Eccleston

Managing partner

Steve McGee

Panel Manager

Kerry Radden

Associate Director

Neil Gupta

Senior Director, Research

Dan Fleetwood

President, Research & Insights

Vivek Bhaskaran

Founder & CEO

Nick Macfarlane

CX Lead Europe

Event agenda

17.30 - 18:45
Registration, welcome drinks, canapes, networking

Enjoy welcome drinks & canapes and take advantage of the opportunity to network with industry colleagues.

18:45 - 18:50
Welcome to XDay London 2025
Aseem Badshah
QuestionPro

The MD of QuestionPro UK introduces the day’s proceedings including speakers, sessions and musical entertainment.

18:50 - 19:10
New possibilities
Vivek Bhaskaran
QuestionPro

We’re delighted to welcome back our Founder and CEO. Taking you on a deep dive into AI, storytelling, merging Qual & Quant whilst ensuring the highest data quality. You’ll learn how to unlock the power of QuestionPro’s cutting edge toolkit for maximum impact and help shape the business narrative.

19:10 - 19:35
Tracking rail, ferries, water and tourism -The 56 degree insight challenge
Jim Eccleston
56 Degree Insight
Duncan Stewart
56 Degree Insight

56 Degree Insight trackers are powered by QuestionPro – learn about ScotRail, Caledonian MacBrayne, Anglian Water and the Scottish Tourism Index.

19:35 - 20:00
Utilising customer journeys to kickstart your CX program
Susan Gilbert
Sciensus
Nick MacFarlane
QuestionPro

Our European CX Lead is joined by Susan Gibert for a fireside chat. Discover customer journey mapping and hear about the sciensus onboarding journey.

20:00 - 20:30
Coffee Break

Teas, coffees, refreshments and snacks are served with an opportunity to network.

20:30 - 21:00
The AI prescription: Insights on the future of healthcare
Reena Sooch
Day One Strategy
Dan Fleetwood
QuestionPro

Reena Sooch, Head of AI and Digital Strategy at Day One Strategy will be joined from across the pond by our President of Research & Insights. We’re very excited to unveil the results of our joint study in a discussion on the future of healthcare and life sciences.

21:00 - 21:30
Cutting through with your Online Research Communities
Kerry Radden
Indigo
Steve McGee
OnePoll
Neil Gupta
QuestionPro

Our panel of industry experts will discuss dynamic ways of keeping your online communities/panels engaged. From AI to eye tracking, let’s innovate to elevate research.

21:30 – 23:00
DJ set, roof terrace drinks, networking and late night bites

Make your way to the roof terrace with drinks in hand and some late-night bites as you’ll be treated to a guest DJ performance by Late Night Cuts.

PROVIDING INNOVATIVE SOLUTIONS FOR CUSTOMERS
SUPPORTING ACADEMIC INSTITUTIONS ACROSS THE UK

Speakers from past events

Sean Soley
Research Operations Manager
Ben Kelsey
Senior Research Consultant
Mike Stevens
Founder & Editor
Aseem Badshah
Managing Director, UK & Ireland

Venue

York Road

Join us on Thurs 12th June 2025 (5.30pm – 11pm) at the Spaces & Stories venue; York Road in WeWork’s flagship property in Waterloo. Head to the 16th floor to participate in the evolution of experience management data platforms. York Road is conveniently located just minutes from London Waterloo Station in one of the city’s most desirable developments. WeWork’s high-tech and versatile building is home to the exhilarating 16th Floor & Terrace.

A canapes & drinks reception will take place on the 16th floor with exclusive access to the expansive outdoor terrace. The 16th Floor is an impressive light-filled and diverse space with exceptional views across London. The terrace boasts 180-degree river views framing landmarks such as the Houses of Parliament, Battersea Power Station and the London Eye.

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