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WHERE INSIGHTS & CX PROFESSIONALS MEET
AN EXCHANGE OF IDEAS & INNOVATION

5TH FEB 2026 – The Venue Green Park
REGISTRATION CLOSED

Mfundo Mbambo

AI risk Assessment Specialist

Elzette Correia

Head of Customer Insights, Experience & Engagement

Dr Stanley Mpofu

C-CIO SA - Strategy & Leadership

Adré Schreuder

Professor, Coach, Chair in CX

Shaun Naidoo

Senior Research Lead

Laura Baker

President, Communities & InsightsHub

Mawande Bokweni

SA Country Manager

Tanja Van Staden

Business Development Director | CX & Brand Research Specialist

Event agenda

13:00 - 14:00
Welcome drinks, buffet lunch & networking

Enjoy lunch and take advantage of the opportunity to network with industry colleagues and QuestionPro’s partners.

14:00 - 14:05
Welcome to XDay South Africa 2026

Country Manager of South Africa introduces the day’s proceedings including speakers, partners, musical entertainment, dinner, giveaways and drinks on the roof terrace.

Mawande
Bokweni
QuestionPro
14:05 - 14:35
Navigating Responsible AI: A Practical Guide for Businesses

Enterprise AI deployments lack basic security protocols, and most organisations cannot explain how their systems arrive at their decisions. Join us for a practical guide for both decision-makers and developers in developing and deploying AI responsibly and with minimal risk. Attendees will leave with actionable tools and a fresh perspective.

Mfundo
Mbambo
AI Risk Assessment
Specialist
14:35 - 15:00
Why Meaningfully Different Experiences Drive Brand Growth: The Kantar CX Advantage

Join Kantar’s CX & Brand Research Specialist for a masterclass in utilizing CX as the engine of brand growth. Learn how Kantar’s proprietary CX framework can equip you with a fresh, actionable perspective on how to turn everyday customer interactions into powerful brand-building moments. Expect plenty of customer success stories thrown in for good measure.

Tanja
Van Staden
Kantar
15:00 - 15:30
Networking break

Teas, coffees and refreshments are served with an opportunity to engage with our partners and converse on the terrace.

15:30 - 16:00
Moderator:
Mawande
Bokweni
QuestionPro
Developing a holistic approach to consumer insights

We are delighted to welcome a stellar panel of experts to discuss diverse approaches to CX and insight strategy development. They will explore everything from online vs F2F data collection, building and leveraging online communities as well as the democratization of data. It will be a thought-provoking discussion encompassing customer experience alongside Quant & Qual market research.

Elzette
Correia
Metropolitan
Shaun
Naidoo
Answered Insight
Laura
Barker
QuestionPro
Adré
Schreuder
Experimark
16:00 - 16:30
Regional collaboration helps SA universities drive stronger innovation and digital transformation

South African universities, through HEITSA, are uniting to tackle shared challenges in digital transformation, infrastructure renewal, and skills development. By coordinating resources, procurement, and innovation programs, they enhance interoperability, reduce duplication, and increase efficiency—building a resilient, agile, and connected higher education ecosystem aligned with national priorities.

Dr. Stanley
Mpofu
Wits University
16:30 - 17:30
Cocktails & networking session on the roof terrace

Make your way to the roof terrace with cocktails in hand for some special giveaways, chilled out music and a chance to network with colleagues as you soak up the sun.

17:30 - 19:30
Dinner

Moving back inside, take your place at one of the roundtables for a sumptuous 3-course meal

19:30 - 20:00
Roof terrace dessert & drink

We finish the event on the roof terrace for evening dessert & drinks.

DON'T MISS THIS EXCLUSIVE OPPORTUNITY TO NETWORK WITH INDUSTRY LEADERS

THANKS TO OUR XDay PARTNERS

Kantar
OneConnect
Answered-Insight

Speakers from past events

Nicolas Callegari
CX Consultant
Jordan Seke
CRM Strategist & Change Manager | Business Intelligence Services
Vivek Bhaskaran
CEO
Rogers Sithole
Group Chairman
Nathan Thomas
Regional Director - Middle East & Africa
Debi Potgieter
Founder & Lead consultant
Andiswa Msi
IT Director
Harshad Deshpande
Global Director - Academic & Non-profit

Venue

The Venue Green Park

Join us on Thurs 5th Feb 2026 (1PM – 8PM) for our third XDay South Africa in Sandton, Johannesburg - an exclusive QuestionPro hosted event for the CX, Market Research and Academic communities held on the 20th floor roof terrace of Johannesburg’s premium conference and events destination, offering breathtaking views over the skyline.

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