A service survey may ask customers to rate helpfulness and clarity separately. Both questions matter, but the team may also need one view of how those Support satisfaction add up.
Building that view in a spreadsheet means deciding which questions belong together, aligning their answer scales, and repeating the work whenever the definition changes.
Question Stacks bring this workflow into QuestionPro BI. Group compatible questions from one survey, review their answer mappings, and use the saved metric group in a dashboard chart.
A combined result is useful only when its answers mean the same thing. A low rating for Helpfulness should align with the corresponding low rating for Clarity, even when someone reviews or adjusts the mapping later.
A question stack makes that definition visible. The first question provides the baseline answer scale, while later questions map their answers to it. This adds a reusable definition to the survey dashboard workflow.
Create a reusable metric group
Each question stack uses a single survey. Within it, named metric groups organize the related questions you want to report together.
For example, a Support experience stack could contain a Support satisfaction group with helpfulness and clarity. Choose questions because they belong in the same measure, then confirm that their types and answer scales are compatible.
How to create a question stack
- Open Stacks in your BI workspace and select New stack.
- Name the stack, choose Question Stack, and continue.
- Select Add your questions and choose the source survey.
- Name the metric group and select two to twenty compatible questions.
- Save the group, expand its mappings, and review each answer against the baseline.
- Save the stack, then select its metric group when adding a question-based widget.
Matching answer labels are populated automatically. Review them before saving, and use the later question columns to correct a match when needed. Each answer must be mapped once to the common scale.
Use the pooled result in your dashboard
In a dashboard, select Add widget, choose Question based, switch the source selector to Stacks, and choose Question stacks. Select your stack and metric group, name the chart, and add a Bar, Pie or Tabular widget.
The resulting distribution combines the mapped item answers. A Tabular view makes the category counts easy to inspect, while a Bar chart helps colleagues compare the spread across ratings.
If you enable Widget stats in Analytics settings, the summary includes the pooled mean. Keep its interpretation clear: the measure summarizes item answers, and one person may contribute an answer to each selected question. Response count shows respondents.
A Support experience example
Imagine a service team reviewing a survey with comparable five-point helpfulness and clarity ratings. Individual charts help the team examine each part of the experience, while a pooled Support satisfaction group gives it a combined view on the same answer scale.
The analyst chooses Helpfulness as the baseline, checks the Clarity mappings, and saves the group. The team can then use the same definition in its dashboard instead of rebuilding the combination for every chart.
The combined result can support a broader BI reporting dashboard, alongside the individual measures that explain it. A pooled view should complement the questions that help the team understand where ratings differ.
Keep the definition consistent as reporting evolves
A saved metric group becomes a shared input to its widgets. When you change an answer mapping and save the stack, refresh the dependent widgets and review the resulting values.
Question Stacks serve a specific need within BI. They combine related questions within a survey. For other data preparation needs, BI datasets provide a separate workflow.
Related questions tell a fuller story together. With Question Stacks, that story becomes part of your dashboard, giving your team a clearer starting point for what comes next.
