Tuesday Morning CX Thoughts – Defining churn when there is no return
Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]
Tuesday Morning CX Thoughts – Are you loyal to your loyal customers?
Low supply and high demand Over this past weekend, we went head-first into the holiday shopping period. Shoppers looking to […]
Tuesday Morning CX Thoughts – Do they know it is Thanksgiving?
Recognition counts It is that time of year where we take a look around us and think about what happened, […]
Tuesday Morning CX Thoughts – The “Customer Problem”
A great problem to have I was drawn to an article last week that talked about a large fast-food restaurant […]
Tuesday Morning CX Thoughts – Many Happy Returns
Make it right the first time It is not often that I have to return an item I’ve purchased. I […]
