QuestionPro CX recognized by Gartner

QuestionPro is pleased to be named a Niche Player in Gartner’s Magic Quadrant for Voice of the Customer (VoC), 2021.

As one of the top 14 most advanced VoC vendors evaluated this year, QuestionPro Customer Experience Management Platform lay in their value and its notable alignment with qualitative and quantitative research for companies – with a focus on midsized businesses. 

Gartner, Inc. took into account the ability to execute and the completeness of vision as the criteria parameters in their most recent Magic Quadrant for VoC.

Gartner, Inc went on to say in the November 2021 publication, “(QuestionPro) is among the market leaders in terms of providing tools to project manage the identification of the root causes of problems, and then co-creation or ideation.”

This is not the first time Gartner has recognized QuestionPro CX. In 2020, QuestionPro CX was also named as a Niche Player in the 2020 Gartner Magic Quadrant for Voice of the Customer study. Read more about that here.

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. Its report evaluated only 14 VoC providers out of the more than 1,000 options, basing the decision on vendors’ vision and technology and the fact that only a few vendors have a comprehensive, integrated capability that met the report’s criteria. 


Legal jargon

Gartner, Inc, Magic Quadrant for Voice of the Customer, Jim Davies and Ed Thompson, November 29th, 2021. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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