QuestionPro is privileged to receive the highest score out of 15 total VoC providers. The highest score in the Vendors’ Product Scores for Small and Midsize Business Use Case category was 3.41 out of 5 and this score was awarded to QuestionPro.
Gartner, Inc went on to say in the January 2021 report, “QuestionPro provides a well-rounded VoC capability for SMBs looking for a cost-effective solution. It provides capabilities such as ticketing, hierarchy management and correlation analysis that are usually seen in much more expensive offerings.”
QuestionPro CX is paving the way with innovative methods and ideas to the world of Customer Experience. When you break CX down to its most basic elements it’s really about supporting the people who care enough to talk about your company. From understanding their feelings to changing the way you interact with them, it is our mission to advance your relationship with them.
This is not the first time Gartner has recognized QuestionPro CX. In 2020, QuestionPro CX was also recognized as a niche player in the 2020 Gartner Magic Quadrant for Voice of the Customer study.
Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. Its report evaluated only 15 VoC providers out of the more than 1,000 options, basing the decision on vendors’ vision and technology and the fact that only a few vendors have a comprehensive, integrated capability that met the report’s criteria.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.