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Home Archives for Ken Peterson Page 6

Ken Peterson

Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.

A response should not necessarily be reserved for negative reviews, or reviews with the highest scores.

Are You Even Listening? — Tuesday CX Thoughts

Check Out This Week’s Video Review with Ken Peterson: Have you ever looked for relationship advice? Probably the single most […]

AI will not replace customer service, those that use it correctly, will make themselves more valuable.

Want to Save Your Job From AI? Use More AI — Tuesday CX Thoughts

Check out this week’s Video Review with Ken Just over a year ago, there was a celebration upon the release […]

2023: A Year of Transformative Product Updates at QuestionPro CX

At QuestionPro CX, our commitment to delivering unparalleled customer experience solutions remains steadfast. In 2023, we’ve undertaken a significant journey […]

the marketing funnel can identify the stage of a specific customer in the path to purchase, but the customer journey map will provide details of the specific touchpoints they may experience at that point

Funnel Effectively By Mapping The Journey — Tuesday CX Thoughts

Check out this week’s video review with Ken: I have worked in the business-to-business space for over twenty-five years at […]

an unprofitable and overly demanding customer not only hurts the company financially, but it will also impact other customers

Simple Advice For A Better Online Reputation — Tuesday CX Thoughts

Not in the mood for reading? Check out this week’s Ken Summary Below: Recently, I had a friend write a […]

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