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Home Archives for Ken Peterson Page 4

Ken Peterson

Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.

QuestionPro: Leading the Charge in Customer Journey Management and Voice of the Customer Platforms

QuestionPro is a global leader in customer experience (CX) technology. It has once again cemented its dominance by being named […]

Was The Experience Memorable? (Part II) — Tuesday CX Thoughts

As I mentioned in my prior blog post, the last few weeks have been quite busy. Kids returning to their […]

When thinking about Customer Experience, so much of what we discuss is focused on measurement, dashboards, analytics, and insights. However, the “product” that is provided can be just as important.

Was The Experience Memorable? — Tuesday CX Thoughts

The last few weeks have been quite busy. Kids returning to their campuses to start their fall semesters, holiday weekends, […]

We are on the front end of an innovation that can help us better predict how to transform our customer interactions.

How Can I Help You? — Tuesday CX Thoughts

It happens all the time. You walk into a specialty goods retail store—such as a do-it-yourself home improvement or electronics […]

When I think of “disconnected”, it is important that this is not just in relation to people analytics, Employee Experience or Customer Experience - it is also relevant to looking across them.

I Am Disconnected – Tuesday CX Thoughts

In this TCXT ‘s edition, Ken tells us about his experience at the People Analytics conference, exploring the complex relationship […]

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