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Home Archives for Ken Peterson Page 2

Ken Peterson

Everything You Do Is About the Experience — Tuesday CX Thoughts

This is a somber week. I grew up in areas that were exposed to wildfires, every summer in Montana we […]

Taylor, Beyonce, and NPS — Tuesday CX Thoughts

Taylor, Beyonce, and NPS — Tuesday CX Thoughts

In a Hurry? We’ve Got You! Listen to this week’s Blog Post Review: Often when we write about customer experience, […]

Linking the maps to customer experience data allows users to quantify pain points & moments of truth so actions can be visualized and prioritized.

Have You Heard? Times Two! — Tuesday CX Thoughts

Are you too busy to read? We’ve got you! Listen to this week’s topic review: I have to admit there […]

Improving Customer Experience Programs Beyond the Survey — Tuesday CX Thoughts

Improving Customer Experience Programs Beyond the Survey — Tuesday CX Thoughts

In a hurry? Listen to this Week’s Audio-Review: I do not spend much time “browsing the internet”; usually, my online […]

There is more to consider than just the customer experience strategy and the customer feedback loop. Let's discuss it. — Tuesday CX Thoughts

The Power of Connected Customer to the Employee— Tuesday CX Thoughts

Listen to this week’s topic review: Too often, we get caught up in the world of negative news. Whether it […]

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