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Home Archives for Ken Peterson Page 3

Ken Peterson

Companies will not grow if they are not meeting customer needs, and it is difficult to grow if expectations are not met. Let's discuss it.

3 Retail Companies That Failed To Focus on CX — Tuesday CX Thoughts

Listen to this week’s topic review: I must confess that I’m a bit of an innovation enthusiast. I guess it […]

Tuesday CX

Possible Results of Failing to Listen — Tuesday CX Thoughts

We have heard these customer experience stories before. A patron that has no alternative. Their only choice is to pay […]

Redefining the Restaurant Customer Journey — Tuesday CX

Redefining the Restaurant Customer Journey — Tuesday CX Thoughts

When you think about your sit-down restaurant experiences, are there any that really stand out to you? Sure, I could […]

Customer experience software platforms tend to rely on a customer feedback loop based on two emotions: Delight and Rage. Let's discuss it.

Three Emotions that Really Matter in CX — Tuesday CX Thoughts

Technology is amazing. We continue to explore new areas in customer experience strategy, such as machine learning in customer service, […]

What Your Help Wanted Sign Says About Your CX — Tuesday CX

What Your Help Wanted Sign Says About Your CX — Tuesday CX Thoughts

Having the right people helping your customers is important to any customer experience strategy, and no customer experience software platform, […]

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