Fifteen updates. One idea: AI does more of the heavy lifting, and you keep the judgment. We’re excited to walk you through the QuestionPro product updates for October 2026.
October at a glance: research that explains itself
Research used to need a specialist at every step. Someone to check the survey. Someone to moderate the follow-ups. Someone to build the dashboard. Someone to work out who to invite next.
This month, QuestionPro AI takes on more of that work. It reviews your survey before you publish, asks respondents why, and drafts your first dashboard. You still decide what is right for your study.
Here are fifteen updates across surveys, Audience, Communities, BI, TextAI, sign-in, and customer experience. Every one links to its help file. Prefer an inbox version? The October 2026 product release update has the short list, and the QuestionPro product newsletter sends it monthly.
Learn More: Read the October 2026 product release update
Research surveys: AI that checks your work and asks why
- Moderated chat.
A score tells you what happened. It rarely tells you why. Powered by QuestionPro AI, moderated chat adds a short text interview after a question. Respondents explain their answer in their own words. You set the learning objectives and the moderator’s tone. It replaces Deep Dive with far more control. Ask your account manager about access, then see the help file or the feature page.
- Cognitive & Bias Review.
The person who wrote a survey is the last person to spot its flaws. Before you publish, this review checks logic, accessibility, respondent experience, methodology, and missing privacy or consent notices. You get one readiness score and a guided fix for each issue. AI suggestions are advisory, and nothing changes until you confirm it. Read the Cognitive & Bias Review help file.
Audience: cleaner waves and faster fieldwork
- Respondent exclusions.
Tracking studies lose their edge when the same people answer wave after wave. In project setup, you can exclude completed respondents from up to 50 earlier Specialized Sample projects. Teams often call these unique respondent waves. Trackers, benchmarks, and pre- and post-campaign reads stay independent. Read the respondent exclusions help file.
- Sample boost.
A project that fills slowly puts your whole timeline at risk. Sample boost, called Push on the Projects page, invites more respondents to a live project for the remaining responses. You do not close or relaunch anything. Targeting, quotas, and survey settings carry over, and every response stays in one Audience project. Read the sample boost help file.
Communities: see your panel, speak its language, reach qualitative participants
- Community statistics.
Is your panel healthy, or just big? The community dashboard brings sign-ups, at-risk members, engagement, rewards, and portal and app sessions into one report. You may also hear it called community statistics or the community health dashboard. Click any card, select members, and save them as a filter for follow-up. Read the community dashboard help file.
- Multilingual topics.
Running one discussion in three languages usually means three posts and a spreadsheet to keep them linked. Now you add translated titles and descriptions to the same topic, and translate its category too. Members read the topic in their selected community language. You still review each translation. Read the multilingual topics help file.
- UX Connector for Communities.
Your research community already holds the people you want to hear from. The QuestionPro UX Connector lets you pick a study built in QuestionPro UX. Choose which members to invite, set community-point incentives, and preview the invitation. All of it happens inside QuestionPro Communities. Read the UX Connector help file.
QuestionPro BI and TextAI: dashboards for everyone, and the reason behind the score
- BI Core.
Dashboards used to be an analyst’s job. BI Core brings QuestionPro BI to every professional QuestionPro license. Build your survey with QuestionPro AI. Then turn responses into dashboards you can filter, explore, and share, with PDF export for your next review. Free Essentials accounts do not include it. Read the help file or the announcement post.
- Advanced AI dashboard creation.
A blank dashboard is a slow place to start. Let AI choose the widgets, filters, and data slicers. Or guide it with up to five of your own dashboards and one theme reference. The result is a first draft that you review and refine. Watch the walkthrough on YouTube, read the help file, or see the survey reporting dashboard blog.
- Impact on KPI in TextAI.
Knowing a theme exists is not the same as knowing what it does to your score. The Impact on KPI widget lists each theme and sub-theme beside its score and observed impact. It works with NPS, CSAT, CES, or mean. Click a theme to read its comments. One response can mention several themes, so do not add the impacts together. Read the Impact on KPI help file.
Platform: a safer, simpler way to sign in
- Passkey login.
Sign-in built for what is next. Use a fingerprint, face check, or device PIN instead of typing a password. Passkeys are tied to the QuestionPro website, which makes them more resistant to phishing. They join the options you already have, so passwords and SSO stay. Read the help file or the feature page.
- Anomaly detection.
Traffic spikes and drops are easy to miss until someone asks about them. In Intercept, you pick a daily, weekly, or monthly check and set a percentage threshold. Matched visitor counts are compared across completed periods, and rises or drops past your line alert the recipients you choose. It needs a Customer Experience license. Read the anomaly detection help file.
- Journey Atlas.
Journey maps multiply, and soon nobody can see how they connect. Atlas View shows related maps in a Root, Child, and Grandchild hierarchy. Drag a journey to a new parent, or move between related journeys from one place. Read the Journey Atlas help file.
- Universal widget.
Metrics in one tool and journeys in another mean telling the story twice. Embed a widget from a CX dashboard in the same workspace into a journey map, using the Metrics lane. The numbers then sit beside the stages they describe. You can also add custom content by URL or iframe. Read the universal widgets help file.
- Manager roles.
Not every CX Manager needs every ticket action. In Closed-Loop Feedback, Workspace Admins create named sets of ticket permissions and assign each manager to one role. Actions a role does not allow stay hidden, and delete access is set per role. Read the manager roles help file.
Get started
AI brings the speed. You bring the judgment. Pick the update that matches your next project and try it there first.
Want the short version every month? Open the October 2026 product release update, then sign up for the QuestionPro product newsletter. It carries only monthly product updates, with no promotional emails and no opinion pieces. Every feature links to the help article that shows you how to use it.
New to QuestionPro? Create a free account and build your first survey with QuestionPro AI.
Frequently asked questions
QuestionPro shipped fifteen updates across surveys, Audience, Communities, BI, TextAI, sign-in, and customer experience in October 2026. The headline releases are moderated chat, Cognitive & Bias Review, and BI Core for every professional license. Others include respondent exclusions, passkey login, Journey Atlas, and advanced AI dashboard creation. Each one links to its own help file.
Moderated chat is a question type that runs a short, AI-led text interview inside your survey. You choose whether it follows up on an earlier answer or starts from a question you write, then set learning objectives and the moderator’s tone. It replaces Deep Dive, works with Team Edition and Research Edition licenses, and your account manager can enable it.
It checks logic, accessibility, respondent experience, methodology, and compliance, including missing privacy or consent notices, then gives one readiness score from 0 to 100. Two AI checks review question wording and overall coherence. Those findings are advisory and never change the score, and no fix applies until you confirm it. It is available on Advanced, Team Edition, and Research Edition licenses.
BI Core comes with every professional QuestionPro license, including Advanced, Team, Research, CX, and EX. Free Essentials accounts do not include it. With it, you can build dashboards from your survey responses, filter and explore them, share them with your team, and export to PDF. To compare what each BI level offers, talk to your account manager.
You choose one of two routes. With Let AI Decide, AI selects the layout, widgets, filters, and data slicers for your source data, with no prompt needed. With Learn from Existing Dashboards, you pick up to five of your own dashboards as examples and one as the theme reference. Either way, the result is a draft you review and refine.
Yes, for Specialized Sample projects. In project setup, you can select up to 50 earlier launched projects, and people who completed any of them in the previous 90 days are excluded. The exclusion works one way, so the earlier project is unchanged. You can edit your selection while the project is a draft, but it locks at launch.
No. Passkey login is an added sign-in option, so passwords and SSO stay available. Your organization administrator turns it on in organization settings, and it is not available for organizations that sign in with SAML. A passkey gives you passwordless sign-in. It does not currently work as two-factor authentication.
No. The QuestionPro product newsletter sends monthly product updates only, with no promotional emails and no opinion pieces. Each issue groups the month’s releases by product and links every feature to the help article that explains it, so your team can find what applies to their work and try it.
