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Home Archives for Ken Peterson Page 8

Ken Peterson

Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.

The Downward Spiral of Customer Experience — Tuesday CX Thoughts

In a hurry? Listen to this week’s TCXT Review: It is hard to build and maintain a reputation for being […]

The Voice-of-the-Customer feedback provided by customers about the customer journey on a tool like the QuestionPro CX is our time machine.

Looking Backwards Through Time — Tuesday CX Thoughts

In a Hurry? Listen to this week’s topic review: Several times a week, my news feed shows me articles about […]

For me, one of the most fascinating parts about working in customer experience and with CX Enterprise Software is the opportunity to make changes for the good.

What If There Were No More Bells? — Tuesday CX Thoughts

In a hurry? Listen to this week’s topic review: While my youngest has already graduated, I still have the honor […]

That’s Not Two Day Delivery — Tuesday CX Thoughts

We certainly have come a long way when it comes to getting items that we want and getting them quickly. […]

Personal touch leads to recommendations even if your loyal customer moves out of the market or grows out of the need for your business.

Thank You For Your Ongoing Support of our Business — Tuesday CX Thoughts

I have the opportunity to volunteer every week at the Farmer’s Market, managed by the Kaiser High School Parent-Teacher-Student Association. […]

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