Are We Asking the Right Things at the Right Time in the Right Way? — Tuesday CX Thoughts
I’m just back from a lovely week’s holiday in the South of France. Sunshine, family, pastries, copious Rosé, and you […]
Winning the Internal CX Battles — Tuesday CX Thoughts
With all the talk of proving ROI and delivering value, constant conversations around what is the correct metric, and wrangling […]
