CX Day Special Edition: From Feedback to Real Change | Tuesday CX Thoughts
Every year on CX Day, we celebrate the passion and dedication of professionals who put the customer at the heart […]
Home Archives for Thomas Maiwald
Managing Director der QuestionPro GmbH, einem führenden Softwareanbieter für Customer Experience, Marktforschung und Employee Experience.
Every year on CX Day, we celebrate the passion and dedication of professionals who put the customer at the heart […]
In today’s customer experience landscape, companies are investing heavily in data collection. Surveys are sent. Dashboards are built. NPS scores […]
On April 3rd, we sponsored this year’s CX Research Days in Germany. The organizers interviewed our amazing DACH Managing Director […]
Optimizing individual touch points to improve experience is no longer enough. To truly inspire customers and build long-term relationships, companies […]
When customers provide negative feedback, it often goes unnoticed or unresolved, leading to customer churn or reduced loyalty. Closed-loop management […]