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From Insights to Actions – Why Closing the Loop Is the Future of CX
In today’s customer experience landscape, companies are investing heavily in data collection. Surveys are sent. Dashboards are built. NPS scores […]
“Every company wants to truly understand its customers”
On April 3rd, we sponsored this year’s CX Research Days in Germany. The organizers interviewed our amazing DACH Managing Director […]
The Evolution of Customer Experience — Tuesday CX Thoughts
Optimizing individual touch points to improve experience is no longer enough. To truly inspire customers and build long-term relationships, companies […]
Closed-Loop Management: The Key to Customer Centricity
When customers provide negative feedback, it often goes unnoticed or unresolved, leading to customer churn or reduced loyalty. Closed-loop management […]
Relationship NPS Fails to Understand Customer Experiences — Tuesday CX
The Net Promoter Score (NPS) is a metric system that measures customer satisfaction and loyalty. There are two main types […]
