Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

The eyes have it: What you need to know about eye contact

The force of eye contact There’s a lot you can learn from considering the phenomenon of eye contact. Just a […]

Customer’s feedback All kinds of work go into getting your customers to share feedback with you. Ironically, the place we […]

All about the professional respondents There is a paradox in the market research industry around respondents. We do all we […]

Have you been asked that question lately? In business, it’s akin to children asking their parents where babies come from. […]

Do we really ought to work with unappreciative customers? I’ve been told that every business has to work with “Difficult […]