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Tuesday CX Thoughts (TCXT)

Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.

Check out our most recent stories, grab your favorite drink and start reading!

Three Emotions that Really Matter in CX — Tuesday CX Thoughts

Technology is amazing. We continue to explore new areas in customer experience strategy, such as machine learning in customer service, […]

Behavior Science: The Delight of CX Management — Tuesday CX Thoughts

In the realm of customer experience management (CEM), businesses are constantly striving to provide exceptional experiences that leave a lasting […]

The Future of Customer Experience Management — Tuesday CX Thoughts

Today we dive into the fascinating world of CEM platforms, the game-changing software solutions revolutionizing how businesses optimize their customer […]

What Your Help Wanted Sign Says About Your CX — Tuesday CX Thoughts

Having the right people helping your customers is important to any customer experience strategy, and no customer experience software platform, […]

CX Strategy: Is Your Focus Right? — Tuesday CX

Customer experience is the buzzword in most organizations these days, with most organizations indicating that customer experience is very important. […]