Simple & Honest Words — Tuesday CX Thoughts
There is something that can be said about a very direct and straightforward statement to customers, particularly when their confidence […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Customer Experience Mapping: How to Use It for Building Stronger Customer Relationships | Tuesday CX Thoughts
Customer Experience Mapping supports customer engagement. Today’s customers expect companies to reach ever higher bars through innovative companies (names here). They […]
Got The Time Tick, Ticking In My Head — Tuesday CX Thoughts
Those that know me know that time is important to me. My calendar is booked solid on most days, and […]
Are you ready for your CX Audit? — Tuesday CX Thoughts
Yes, the date sits in the mind of income earners in the United States – April 15th. Well, this year, […]
The Upsell and Cross-Sell — Tuesday CX Thoughts
Let’s be really honest for a moment, we do not develop a customer experience strategy because we want to be […]
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