Why Your Journey Map Isn’t Working – Tuesday CX Thoughts
A beautiful journey map without action is just decoration. Management (not mapping) is what drives change. Sean Albertson Inaction Is […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
The Universal Language of CX – Tuesday CX Thoughts
Every first Tuesday of October, Customer Experience professionals around the world pause. Not to rest, but to reflect. CX Day […]
CX Day Special Edition: From Feedback to Real Change | Tuesday CX Thoughts
Every year on CX Day, we celebrate the passion and dedication of professionals who put the customer at the heart […]
A Unique Distinction In CX – Tuesday CX Thoughts
TCXT is a section of our blog where our Director of QuestionPro Customer Experience reflects and shares his thoughts on […]
Beyond the Buzz: How QuestionPro Built the AI Advantage Before the Hype – Tuesday CX Thoughts
I’ve spent nearly five years in the SaaS world, beginning my career in Market Research before discovering my real passion: […]
