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Home CX Tuesday CX Thoughts (TCXT) Page 13

Tuesday CX Thoughts (TCXT)

Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.

Check out our most recent stories, grab your favorite drink and start reading!

I expect that we should see the investment in Generative AI as a means to allow human interactions to become more empathetic.

Thinking About Skynet 2024 and Beyond? — Tuesday CX Thoughts

Watch this week’s Video Review with Ken Peterson At the end of 2023, industry analysts used their crystal ball to […]

Why Is User Retention Important?

Happy Tuesday! Short on time for our CXThoughts today?Join us for a quick video summary with Ken Peterson! 👇 A […]

A response should not necessarily be reserved for negative reviews, or reviews with the highest scores.

Are You Even Listening? — Tuesday CX Thoughts

Check Out This Week’s Video Review with Ken Peterson: Have you ever looked for relationship advice? Probably the single most […]

AI will not replace customer service, those that use it correctly, will make themselves more valuable.

Want to Save Your Job From AI? Use More AI — Tuesday CX Thoughts

Check out this week’s Video Review with Ken Just over a year ago, there was a celebration upon the release […]

the marketing funnel can identify the stage of a specific customer in the path to purchase, but the customer journey map will provide details of the specific touchpoints they may experience at that point

Funnel Effectively By Mapping The Journey — Tuesday CX Thoughts

Check out this week’s video review with Ken: I have worked in the business-to-business space for over twenty-five years at […]

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