Customer Feedback Through Live Chat: How to Collect Better Insights
Customer feedback through live chat helps teams collect timely insights while customers are already talking with support, sales, or service […]
Surveys
Why I Hate 5 and 7 Point Measurement Scales
One beginner online survey tip is to avoid using Yes/No questions whenever possible. Instead, you’re supposed to use 5 or […]
Need a Survey App for iPad or Android?
Search no further! While online survey tools abound, very few have a mobile component (ok, mobile rendering yes but not […]
Smile! Graphic Question Types Help You Make Better Decisions
All month long, we are focusing on using QuestionPro to make solid business decisions. Today, I wanted to dig a […]
How to Use Online Surveys to Find Your Best Niche
In a previous article, I showed you how to find a target market for your product or service. Today, I’m […]