Not in the mood for reading? Check out this week’s CX Talk Below! We’ve all had those “unrecoverable” situations in […]
Horror Stories In Customer Experience [Video] — Tuesday CX Thoughts
Ideal Customer Profile: What it is & How to Create One?
Creating an ideal customer profile is like making a special map that helps you sell better and understand your favorite […]
8 Tips to Create an Effective Usability Test Plan
In today’s tech-driven world, making digital things easy to use is really important. To do that, companies use something called […]
Unmoderated Testing: Advantages, Challenges, & Best Practices
Unmoderated testing offers a dynamic approach to user research and usability testing, presenting numerous advantages and unique challenges. This method […]
Marketing Funnel vs Customer Journey: The Key Differences
In the dynamic world of marketing, two fundamental concepts often discussed are the marketing funnel vs customer journey. These terms […]
