Finding knowledge is a loose translation of the word “research.” It’s a systematic and scientific way of researching a particular […]
Analytical Research: What is it, Importance + Examples
15 Best Online Meeting Tools to Collaborate With Teams
When you think about online meeting tools, most people jump straight to Zoom, Microsoft Teams, or Google meet. We’re conditioned […]
Customer Service Culture: What it is and steps to build it
Good companies offer excellent customer service. Great companies radiate it. Building a “customer service culture” is a beautiful first step […]
Data Silos: What it is, Negative Impact & How to Break Them?
Good customer data is important for good customer service. You can’t give someone the white-glove treatment if you know nothing […]
Three Areas Where Fan Experience Goes Wrong — Tuesday CX Thoughts
The idea of customer experience in the sports area is not new, but it also is not very well managed. […]
