Keeping customers happy is more important than ever. But how do you know if they’re truly satisfied? How do you […]
NPS Analysis: Boosting Customer Retention and Satisfaction
What Can We Expect Next? — Tuesday CX Thoughts
I was fortunate enough to have a restful Thanksgiving Week. I took a few days off and had the opportunity […]
QuestionPro Workforce Turned Up the Heat 🔥
One of the most frequently used analytics in the QuestionPro Workforce platform is the heatmap. To make sure our clients […]
Are You Doing Too Good A Job? — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken: Getting it right in Customer Experience Management can be difficult. It feels […]
Qualtrics Employee Experience Alternatives: The 6 Best in 2025
A positive employee experience encourages engagement and interest among employees, making them feel valued and supported. Engaged employees are more […]
