Employee Absenteeism: What it is + How to Decrease It

When people don’t show up for work, it directly affects productivity. Employee absenteeism can delay projects, undermine customer satisfaction, and […]

Employee Attitude: What it is & How to Improve It

Employee attitude is essential. Why? Because workplace etiquette is vital to productivity and success. It influences how we compensate individuals […]

When In Iceland, Hand Carry Your Luggage — Tuesday CX Thoughts

Dream vacation or nightmare? Over the years since I started in the career journey called customer experience, I tend to notice […]

Customer Service Process: What is it & how to implement it

In an increasingly personalized world with more demanding prospects, a customer service process becomes essential to meeting these expectations. To […]