An insights repository is a tool that every company should have at its disposal. To create an insights repository, there […]
Why and how to create an Insights Repository
Tuesday Morning CX Thoughts – Weathering the CX Storm
Return from vacation As my week of vacation was concluding, the sure sign that it was over was the flight […]
Revenge Spending? More Like “Cautious Consumerism”
The COVID-19 pandemic has affected all spheres of our lives, from the way we work, we travel to the way […]
Customer Loyalty Metrics to measure your loyalty program
If you already have a loyalty program in place, it is important that you track certain customer loyalty metrics to […]
Customer Loyalty: What It Is and How to Get It
We all have, in some way, customer loyalty. Everyone feels love or attachment to certain brands. We trust them, we […]
