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Sampling Bias: Understanding It & How to Avoid It + Examples

Sampling Bias: Understanding It & How to Avoid It + Examples

Sampling Bias

Imagine conducting a research study on the experience of driving a car, but all the participants are exclusively motorcycle users; […]

Fit the Product to the Customer

Tuesday Morning CX thoughts by Ken Peterson

Guest Column by Dave Girolamo A #PureMichigan vacation While on vacation in Northern Lower Michigan, a retired couple walked past […]

VRIO Framework: What it is, Breakdown & Benefits

viro analysis

The VRIO framework is a trusted tool for businesses to find their competitive edge by assessing their valuable resources and […]

Interview Questions to Ask: For interviewers

Best interview questions to ask

Interview questions to ask a potential employee can be tricky. Any entrepreneur aims to create a high-performance organization, so the […]

Price Promises Matter – Tuesday CX Thoughts

Tuesday Morning CX thoughts by Ken Peterson

The broken coupon Code Nothing is more frustrating in the shopping experience than a broken process. The journey is dynamic […]

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