On April 20, 2010, the Deepwater Horizon, an oil rig leased to BP Exploration & Production, suffered a series of […]
The root cause is at the top
How to implement an emergency survey action plan
In times of uncertainty and potential economic downturn, it’s important to implement an emergency survey action plan. What exactly is […]
LivePolls – It’s FREE – for EDU and for Digital Classrooms
With today’s dynamically changing landscape of the coronavirus, many educational institutions are planning for going full-tilt on an online solution […]
Enhanced CX closed-loop system to better address issues raised by customers
How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience […]
Customer Experience trends
It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]
