Understanding consumer sentiment is increasingly important in today’s rapidly changing economic and technological landscape. As economic conditions fluctuate and consumer […]
The Future of Consumer Insights: Key Takeaways for 2025 and Beyond
The 2024 Spending Report: How Consumers Balanced Bonuses and Holiday Costs
For many Americans, the end-of-year bonus was either small or nonexistent in 2024. We survey 999 U.S. respondents, finding out […]
Top 10 Best Tally Forms Alternatives in 2025
The data collection and form creation industry is highly competitive, with many platforms offering unique features. However, in recent years, […]
Avoiding Setting Performance Goals Against CX Metrics — Tuesday CX Thoughts
What seems like a good idea, in theory, can often have unintended consequences and drive the wrong type of behavior […]
Generative AI in CX: Boldly Going Where No One Has Gone Before — Tuesday CX Thoughts
I’ve always been a HUGE Trekkie (Next Generation all the way!), and when generative AI exploded onto the scene, I […]
