Back in the day when I was getting my PhD and had to walk up the hill, in snow, both […]
What Are My Employees Really Thinking? The Power of Open-ended Survey Analysis
I Am Disconnected – Tuesday CX Thoughts
In this TCXT ‘s edition, Ken tells us about his experience at the People Analytics conference, exploring the complex relationship […]
20 Best Customer Success Tools of 2025
For successful companies, customer satisfaction is the ultimate goal, and the journey doesn’t stop at acquiring clients; it begins there. […]
AI-Based Services Buying Guide for Market Research (based on ESOMAR’s 20 Questions)
In March 2024, ESOMAR launched a document to help the industry make more informed decisions when procuring AI-based solutions. This […]
Data Information vs Insight: Essential differences
Businesses new to analytics sometimes become confused by the differences between data information vs insight. The differences might seem confusing […]
