According to a study by Walker, by the year 2020 customer experience will overtake price and product as the key […]
Not Just a Number: Using NPS to Improve Customer Experience
Net Promoter Question – What it is and how does it make a difference in Customer Experience and Insight
Net Promoter Question is one of the most fundamentals of measuring real customer experience and your brand’s power of organic […]
Employee Appreciation—Thank You to Engineers and Developers
Across all facets of life, a little appreciation goes a long way. Particularly within the workplace, Forbes lists “appreciation […]
New Feature: Google Contacts Integration
Our team has been working away on the new Edit Survey experience, but we’re also focusing on enhancements throughout the […]
Top 3 Insight Community Engagement Tips
What is an Insight Community? An insight community is a specialized group of selected individuals whose purpose is to provide […]
