Insurance NPS: Benchmarks & Performance Analysis in 2025

The insurance world isn’t just about policies and premiums anymore. It’s about experiences, trust, and how customers feel after interacting […]

VoC Research: Methods, Uses, How to Design & Best Practices

From online reviews and social media comments to support calls and survey responses, customers constantly leave behind a trail of […]

Price Testing: How to Find the Right Price for Your Product

Pricing your product can feel like a shot in the dark. You set a number, cross your fingers, and hope […]

Gartner Recognizes QuestionPro in Latest Critical Capabilities Report for Voice of the Customer 2025

We’re excited to share some big news: QuestionPro has been named in Gartner’s 2025 Critical Capabilities for Voice of the […]

Airline NPS Score Benchmarks: Boosting Loyalty in 2025

The airline industry operates in one of the most competitive and customer-sensitive environments in the world. With travelers increasingly prioritizing […]