Employee Detractors: What They Are & How to Handle Them?

When employees feel disconnected or frustrated at work, it not only affects them but also has a ripple effect on […]

Ford NPS: How Loyal Are Ford Customers in 2025

What makes a customer return for another ride with the same car brand? For some, it’s about dependability. For others, […]

Financial companies are always looking for smarter, safer ways to innovate without risking sensitive data. Synthetic financial data is one […]

Last month, I had the chance to attend Forrester CX North America 2025 in Nashville, not just as an attendee, […]

Over the last few years, we’ve heard the same feedback from researchers, insights teams, and community managers: the platform they’re […]