Napoleon once said: “One bad general does better than two good ones.” It takes a moment for the sense of […]
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Personalization Ideas From the Experts
It shouldn’t surprise you the personalization came up as a customer service trend for 2014. Today’s internet and social media technology […]
Decisions Shouldn’t Have to Be This Hard
Have you seen the new video the QuestionPro team put up?
How to Create an Ideal Customer Persona
Last week, I went through how to segment and group your customers so that you can identify an ideal customer […]
The Biggest Reason Your Business is Failing
Every eight minutes a small business dies. Back in 2010 this added up to nearly 700,000 businesses, and it will […]
