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Swiftonomics: Economic Impact of Taylor Swift's Eras Tour | QuestionPro
Taylor Swift
The Eras tour
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Study published on 06.08.2023
Taylor Swift’s The Eras Tour Could Generate $5 Billion for the US Economy

The Eras Tour could generate

$5 Billion

in economic impact

Concertgoers spent

$1,300

approximately per show

71%

of concertgoers say it was worth the experience

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With 91% loyalty, fans say they would definitely attend another Era's Tour concert if given the chance.
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Swiftonomics: The Methodology

A total of 592 respondents participated in the survey, all of whom attended at least one concert during Taylor Swift's Era tour. This was verified over time by comparing questions and answers around demographics. Each respondent has been double verified and their contact information is securely stored on file with QuestionPro.

The study found concertgoers are spending on average $1,300 per show, with 71 percent saying it was worth it because the experience was so rewarding and 91 percent saying they’d go again.

Let's review the impact of swiftonomics as the survey of 592 people also found:

The eras tour would have generated

$5 Billion

in economic impact

This is bigger than the

GDP of 50

countries

58% of the attendants are between

35 - 64

years old

71%

Of concertgoers say it was worth the experience

Achieving a

68
NPS

91%

Saying they'd go again

Concertgoers spent

$1,300

approximately per show

3%

Have been to 10 or more concerts

36%

Got tickets on the pre-sale

  • Ticket access was not much of an issue. About 36 percent of attendees got tickets in the pre-sale with another 44 percent getting them in the first ticket sale. Only 12 percent got them thru the second ticket sale, with 4 percent on the resale market.

  • It’s a family affair. Nearly 20 percent noted attending with parents, 31 percent with children and nearly 20 percent with siblings.

  • Besties and partners. The highest proportion of attendees listed going with their friends (53 percent) and romantic partner (42 percent).

  • New fans. 71 percent said this was their first Taylor Swift concert, while 25 percent said they’d been to at least 2 and as many as 10 concerts. A few groupies (3 percent) have been to 10 or more.

  • It cost more, lots. The average concert goer spent about $720 more than their budget for a total average of $1,327.74, including expenses such as tickets, outfits/costumes, merchandise, food & drink, and travel.

  • Happy campers. Despite paying more than budgeted, the Eras Tour achieved a Net Promoter Score of 68, putting it on par with the top 3 admired brands such as Costco, USAA, and Southwest Airlines (it would be tied with Apple and the Ritz Carlton for fourth).

  • Not just for kids. About 58 percent of attendees are between 35 and 64 years old while just 37 percent are between 18 and 34. Less than 5 percent are under 18.

  • Would do it all over again. More than 70 percent said going to this event was worth it and a whopping 91 percent said they are likely to attend another concert – and would pay up to $1,311.35 to go again.

“These numbers are pretty incredible,” said Dan Fleetwood, President of QuestionPro Research and Insights referring to Swiftonomics. “If Taylor Swift were an economy, she’d be bigger than 50 countries; if she was a corporation, her Net Promoter Score would make her the fourth most admired brand, and her loyalty numbers mimic those of subjects to a royal crown. It’s all a testament to her focus on the fan experience.”

Get the full study here
With a 68 Net Promoter Score, Taylor Swift is a Top 5 Brand

Frequently Asked Questions About Swiftonomics

What is the total economic impact of Taylor Swift's Eras Tour?

According to the QuestionPro Swiftonomics study, Taylor Swift’s Eras Tour is estimated to generate up to $5 billion in total economic impact for the United States economy. This includes direct spending on concert tickets, merchandise, travel, hotel accommodations, dining, and custom apparel.

How much does the average fan spend to attend an Eras Tour concert?

The QuestionPro study revealed that the average concertgoer spent $1,327.74 per show. Attendees went significantly over budget, spending an average of $720 more than originally planned across categories including tickets, costumes, travel, and food.

What is Taylor Swift's Net Promoter Score (NPS) for the Eras Tour?

The Eras Tour achieved a Net Promoter Score (NPS) of 68. This places the concert experience on par with top corporate brands like Costco, USAA, and Southwest Airlines, and tied with Apple and the Ritz-Carlton.

What percentage of fans felt the concert expense was worth it?

Despite spending $720 over budget on average, 71% of surveyed concertgoers stated that the experience was completely worth the money because it was so rewarding, while 91% indicated they would definitely attend another concert if given the opportunity.

What age group makes up the majority of Eras Tour attendees?

Contrary to the belief that concertgoers are primarily teenagers, 58% of attendees surveyed were between 35 and 64 years old. About 37% were between 18 and 34 years old, and less than 5% were under 18.

How did most fans acquire their Eras Tour tickets?

About 36% of attendees acquired their tickets during the initial presale, while 44% purchased them during the first general ticket sale. Only 12% obtained tickets in secondary sales, and 4% purchased through resale markets.

Who do fans typically attend Eras Tour concerts with?

The study found that 53% of attendees went with friends, while 42% attended with a romantic partner. The tour also served as a major family milestone, with 31% attending with their children, 20% with parents, and 20% with siblings.

How was the QuestionPro Swiftonomics study conducted?

QuestionPro surveyed 592 verified respondents who attended at least one concert during Taylor Swift's Eras Tour. Each respondent's participation and attendance were double-verified over time by cross-referencing demographic and behavioral data points.

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