| Pricing model |
| Per-complete billing |
✕ $0.70–$1.05 per complete |
✓ Flat platform fee. No per-response charges. |
| Overage fees for exceeding completes |
✕ +10% per excess complete |
✓ No overage fees |
| Annual price increase at renewal |
✕ Automatic +5% per year |
✓ Price-lock available |
| Month-to-month contract option |
✕ 1–3 year terms standard |
✓ Available for switchers |
| Transparent, published pricing |
✕ Quote-only, opaque |
✓ Written quote included |
| Survey building |
| Question types |
⚠ 85+ types, complex setup |
✓ 80+ types, intuitive builder |
| Advanced logic (branching, piping, quotas) |
✓ Available |
✓ Available |
| AI survey generation |
⚠ Word doc import only |
✓ Full AI generation in seconds |
| Conjoint and MaxDiff |
⚠ Available, advanced setup required |
✓ Included in Research Suite |
| Analysis and reporting |
| Crosstabs reporting |
✓ Included |
✓ Included |
| Dashboard reporting |
⚠ Per-use / add-on cost |
✓ Smart BI dashboards included |
| AI text and sentiment analysis |
⚠ Limited, add-on |
✓ TextAI included |
| Video open-ends with emotion detection |
⚠ Available, per-use cost |
✓ VideoAI included |
| Synthetic data for survey testing |
✕ Not available |
✓ Included |
| Support and migration |
| 24/7 support |
✓ Included |
✓ Included |
| Dedicated Customer Success Manager |
✓ Included |
✓ Included |
| Migration support from Forsta/Decipher |
✕ N/A |
✓ Dedicated Migration Center |
| Pricing transparency at renewal |
✕ Buyers report retroactive invoices and price disputes |
✓ Written, locked quote |
Survey Software
Easy to use and accessible for everyone. Design, send and analyze online surveys.
Research Suite
A suite of enterprise-grade research tools for market research professionals.
Customer Experience
Experiences change the world. Deliver the best with our CX management software.
Employee Experience
Create the best employee experience and act on real-time data from end to end.
